1. Who we are
360Nook ("360Nook", "we", "us") provides a business operations platform for
customer relationship management, messaging, scheduling, payments, websites and
marketing automation, available at app.360nook.com (the "Service").
The Service is operated by 360Nook, a business established in Thailand.
Contact: [email protected]
2. Accepting these terms
By creating an account or using the Service you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it, and "you" means that company.
You must be at least 18 and legally able to enter a contract.
3. Your account
You are responsible for your account credentials and for everything done under your account. Tell us promptly if you believe your account has been compromised.
The Service is organised into workspaces. A workspace owner may invite other users and set their permissions. The workspace owner is responsible for the conduct of everyone they invite and for the data in that workspace.
Agencies may create sub-accounts for their own clients. If you do this, you are responsible to us for those sub-accounts, and responsible to your clients for how you use their data.
4. What you may and may not do
You may use the Service for any lawful business purpose.
You must not:
- send messages to people who have not consented to receive them, or continue sending after someone has opted out;
- send unlawful, deceptive, harassing, or misleading content;
- impersonate any person or organisation, or misrepresent who is sending a message;
- upload malware, attempt to breach our security, or access data belonging to another workspace;
- reverse engineer the Service, resell access except as an authorised agency, or use it to build a competing product;
- use the Service in breach of any law that applies to you or to the people you contact.
We may suspend an account that we reasonably believe is causing harm to recipients, to other customers, or to our ability to deliver messages. Where it is safe and lawful to do so we will tell you why and give you a chance to fix it.
5. Messaging, consent and opt-out
This is the part of the Service most likely to create legal obligations for you, so it is stated plainly.
You are the sender. When you send an SMS, email, WhatsApp or social message through the Service, you are the sender and the person responsible for it. We provide the tools.
You must have consent. You must have a lawful basis to contact each person you message. Different countries impose different rules — including, without limitation, GDPR in Europe, the TCPA and CAN-SPAM in the United States, PDPA in Thailand and Singapore, and equivalent laws elsewhere. Complying with the law that applies to your recipients is your responsibility, not ours.
Opt-out must be honoured. The Service honours "STOP" replies on SMS and unsubscribe links on email, and records do-not-disturb preferences per channel. You must not attempt to circumvent these, re-import contacts to defeat them, or use another channel to reach someone who has opted out of it.
Registration requirements. Some channels require registration in your own name before they will deliver — for example A2P 10DLC for US SMS, and WhatsApp Business verification. Delivery may be refused or filtered by carriers and platforms for reasons outside our control. We do not guarantee delivery.
Suppression. We maintain suppression lists for addresses that have hard bounced or reported messages as spam. These protect sending reputation for all customers and cannot be overridden.
6. AI features
The Service includes AI features — conversation agents, content generation, review replies and similar.
- Output is generated, not verified. AI output may be wrong. You are responsible for what your AI agents send on your behalf, exactly as if you had written it. Review what an agent will do before you switch it on.
- Agents act within limits you set. An agent can only take actions you have configured, on contacts already in conversation with you.
- Providers. AI features are delivered using third-party model providers. Content you submit to an AI feature is sent to those providers to produce a response.
- Usage and billing. AI usage is metered and may be billed separately from your subscription. Limits may apply per plan.
We do not train models on your content. Content sent to an AI feature is used to produce your response and is not used by us to train or fine-tune any model.
7. Payments you take through the Service
Where you use the Service to take payments from your own customers — invoices, payment links, gift cards, store checkouts — you contract directly with the payment provider you connect. We are not a party to those transactions, do not hold your funds, and are not responsible for chargebacks, refunds, taxes or disputes between you and your customers.
You are responsible for your own tax obligations, including any sales tax, VAT or GST on what you sell.
8. Fees for the Service
Current prices for each plan are shown in the Service at the point of purchase and on our pricing page. The plan you select at sign-up, and the price shown to you then, is the price that applies to you.
Subscription fees are billed in advance for each billing period and are non-refundable except where required by law. Usage-based charges — including messaging and AI usage — are billed in arrears.
If payment fails we may suspend the Service after giving you notice. We may change our prices on 30 days' notice, effective at your next billing period.
9. Your data
You own your data. Contacts, messages, files, and everything else you put into the Service remain yours. You grant us only the licence needed to operate the Service for you — to store, process, transmit, back up and display that content.
We process it for you. In data protection terms, for the personal data of your own contacts you are the controller and we are the processor. We process that data on your instructions and to provide the Service.
Export. You can export your data while your account is active.
Deletion. When you close your account we delete or anonymise your data within a reasonable period, except where we must keep records to comply with law. Backups are purged on their normal cycle.
Security. We use reasonable technical and organisational measures to protect your data, including encryption in transit, access controls and workspace-level isolation. No system is perfectly secure and we do not promise that it is.
Our Privacy Policy explains what we collect and why.
10. Third-party services
The Service connects to third-party products — payment providers, messaging carriers, calendars, marketplaces, social networks and others.
Those connections are governed by those providers' own terms. We are not responsible for their availability, their pricing, their decisions, or changes they make to their APIs. A connection may stop working because a provider changes or withdraws it. Where we know a provider has withdrawn an integration, we say so rather than leaving it listed as working.
11. Availability
We aim to keep the Service available and will give reasonable notice of planned maintenance where we can. We do not promise uninterrupted availability, and we are not liable for downtime caused by third parties, carriers, or events outside our reasonable control.
We do not currently publish an uptime guarantee. If we introduce one it will be set out here or in a separate service level agreement.
12. Intellectual property
The Service, including its software, design and documentation, belongs to us. These terms grant you a limited, non-exclusive, non-transferable right to use it while your account is active.
Agency customers may present the Service under their own branding where the plan permits. That does not transfer ownership of anything.
13. Suspension and termination
You may stop using the Service and close your account at any time.
We may suspend or terminate an account that materially breaches these terms, that creates a legal or security risk, or where required by law. Where it is safe and lawful to do so we will give notice and an opportunity to fix the problem first.
On termination your right to use the Service ends. Sections that by their nature should survive — ownership, disclaimers, limitation of liability, governing law — survive.
14. Disclaimers
The Service is provided "as is". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the Service will be error-free, that messages will be delivered, or that AI output will be accurate or suitable for any purpose.
15. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.
Our total liability arising out of or relating to these terms is limited to the amount you paid us for the Service in the 12 months before the event giving rise to the claim.
Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.
(A cap tied to fees paid is standard for SaaS. Whether it is fully enforceable depends on the jurisdiction and on consumer-protection law where the customer is — one of the clauses most worth a lawyer's review before launch.)
16. Indemnity
You will indemnify us against claims, damages and reasonable costs arising from your use of the Service in breach of these terms or of applicable law — including claims brought by people you contacted through the Service.
17. Changes to these terms
We may update these terms. For material changes we will give reasonable notice, by email or in the Service, before they take effect. Continuing to use the Service after that means you accept the updated terms.
17a. Accounts you connect
Several features work by connecting an account you hold with someone else — a calendar, a mailbox, a social page, a payment provider, a conferencing tool.
- Connecting one is optional, and 360Nook works without it.
- You must have the right to connect that account, and you remain bound by that provider's own terms while it is connected.
- We act on that account only to do what the feature says: read availability, create the bookings you take, send the messages you send.
- That provider can change or withdraw its access at any time, and if it does, the feature stops. We will tell you on the screen what happened, in the provider's own words where we have them.
- Disconnecting removes our stored credentials. Records already created in that account stay there; they are yours.
Where a connected provider is Google, our use of data received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements. The detail is in section 11a of the Privacy Policy.
18. Governing law
These terms are governed by the laws of Thailand, and the courts of Thailand have exclusive jurisdiction, without prejudice to any mandatory consumer rights you have where you live.
(This matches where the Service is operated from today. If a company is incorporated elsewhere, this clause must change to match it.)
19. General
These terms, with the Privacy Policy, are the entire agreement between us. If a clause is found unenforceable, the rest stands. Our not enforcing a right is not a waiver of it. You may not transfer these terms without our consent; we may transfer them to a successor in a merger or sale of the business.
20. Contact
Questions about these terms: [email protected]
360Nook, Thailand.